System Upgrade

System Upgrade - November 1 - 4, 2026

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System Upgrade - November 1 - 4, 2026 ***

Please check this page regularly for updates on affected services and important dates you should be aware of.

A Better Banking Experience Is Coming

November 1–4, 2026, Post Office Credit Union of Maryland will upgrade its core banking system. This important upgrade will strengthen the systems behind your accounts and services, improve security and efficiency, and give us a stronger foundation for the future.

While much of the work will happen behind the scenes, some banking services will be temporarily unavailable or affected during the November 1–4 transition. We want you to feel prepared and confident throughout the process.

Here, you’ll find important dates, service information, FAQs, digital banking updates, instructions, and other details to help you prepare.

Please check back regularly as we get closer to November. We’ll continue to share important updates through email, statements, and other member communications.

We appreciate your patience and understanding as we make this important investment in your credit union. We’re excited about what’s ahead and look forward to bringing you an improved banking experience.

NEW DATE! Same Great Plan.

NOVEMBER 1 - 4, 2026

We needed a little more time to ensure our conversion runs smoothly. THE NEW SYSTEM UPGRADE WILL NOW TAKE PLACE Sunday through Wednesday, NOVEMBER 1 - 4, 2026. The offices will be closed during this integration timeframe. We have done extensive planning to minimize service disruptions, but some services will be unavailable during the upgrade.

What You Can Do Now

  • Let us know if your phone number, email address, mailing address, or beneficiary information has changed.

  • If you are enrolled in Online Banking, you will want to download or print any previous monthly statements you wish to retain for your records. They will not be available after 10/30/26.

  • Plan ahead. Access to accounts will not be available during portions of the conversion period. If you think you will need funds between Nov. 1-4, 2026, that exceed the daily ATM/Debit card limits, you will want to withdraw funds no later than Oct 30, 2026. Access to funds will resume on Nov. 5, 2026.

Important Things to Know - Conversion Date Has Changed. Please take note.

Office Closure: Monday through Wednesday, November 2–4, 2026

Our system upgrade and integration will take place Sunday, November 1, through Wednesday, November 4, 2026. Offices will be closed for a portion of that timeframe, and access to several account services will be temporarily unavailable. If you have questions or need to reach a credit union representative, we will be answering the phone and responding to emails submitted to info@pocumd.org beginning Tuesday, November 3, 2026. Please read below for specific dates about account access, online banking availability and branch closings.

Account Access UPDATE:

  • Members WILL NOT have access to their account information on Sunday, November 1, or Monday, November 2, 2026. Please plan to withdraw any funds you may need no later than Friday, October 30.

  • Online Banking and Mobile App access will be available beginning Tuesday, November 3.

  • The branch office will reopen on Thursday, November 5, when members may conduct in-person transactions or complete transactions by phone with our Member Services Representatives.

Account History & Transaction Details

Your account history and transaction details will not transfer to the upgraded system. If you are enrolled in Online Banking, we strongly recommend downloading or printing any monthly eStatements you would like to keep for your records. Please note: Account history will no longer be available after October 30, 2026.

Phone Automated Teller (PAT) Service

Our Phone Automated Teller (PAT) service will be permanently discontinued effective 10/1/2026. Our Member Service Representatives are happy to help during regular business hours - Monday through Friday between 8:00 am and 4:00 pm. You can also access your accounts anytime through Online Banking and our Mobile App.

ATM & Debit Card Access

During the upgrade period, November 1–4, 2026, limited ATM and Debit Card access will remain available:

  • ATM cash withdrawals: Up to $250 per day

  • Debit Card cash withdrawals: Up to $305 per day

  • Debit Card purchase transactions: Up to $750 per day

Online Banking & Mobile App Access - UPDATE

Members WILL NOT have access to Online Banking or the Mobile App from November 1 - 2, 2026. Access will resume on Tuesday, November 3. See login instructions below.

Beginning Tuesday, 11/3/26, you will be able to access digital banking services. Follow these login instructions:

  • Log in to Online Banking using your CURRENT USERNAME

  • Enter your TEMPORARY PASSWORD, which will be the last four digits of your Social Security number.

  • Follow the prompts to create a NEW PASSWORD.

  • Open the Mobile App and log in using your new credentials.

  • Follow the prompts to update to the new version of the Mobile App.

Important Updates and Information

Check back to this site regularly for updates and important information as we get closer to the integration dates.

You can also call us during regular business hours, Monday–Friday, 8:00 AM–4:00 PM, at 410-727-5469.

Post Conversion

On November 5, all services and account access will be available. To help you get comfortable with the new look and feel of online banking, we’ve provided several helpful videos and tutorials to guide you through the updated experience.

If you have any questions or need assistance, please contact the Credit Union at 410-727-5469.

Helpful Videos and Tutorials

Thank you for your patience and understanding as we work to complete this important system upgrade.